SHIPPING & DELIVERY
Update - 18th April 2020
Please note that Australia Post are experiencing delays in shipping times
Update - 22nd March 2020
Dearest Wonderful Customers,
- Yes! We will continue to ship orders as long as Australia Post continues operation.
- If in the event that Australia Post announces that they are putting a hold on all shipments, you have the choice to either:
- Keep your order and wait until Australia Post business is back to normal
- Cancel your order for a full refund
- If Australia Post puts a hold on shipments, we will continue to keep our online store going as per usual for those who want to order and are happy to wait until Australia Post resumes normal operation.
Many thanks & please stay safe! xo
Standard Delivery - $8.50 (Free Delivery over $75)
Standard Delivery within Australia is offered at a flat rate fee of $8.50 if the order value is $74.99 or less. All orders over $75 will be offered free of charge for standard delivery only. This will be sent primarily via Australia Post, or partnered courier.
Standard shipping times are as per the estimated timelines from Melbourne, Australia;
- Metro cities: 1 to 5 business days
- Regional areas: 3 to 7 business days
All deliveries are trackable & a trackable link will be provided to you upon confirmation of shipping.
We aim to ship your order within 24 hours. Any orders on Saturdays & Sundays will be shipped the next business day.
Express Post - Australia Post
We now offer an option for Express Post at a flat fee of A$12.50. Orders must be in prior to 12pm for same day despatch, otherwise the delivery may be delayed by one business day.
- Items requiring larger oversized or extremely heavier boxes will not be able to be sent via Express Post. In this case, you will be contacted by us and your Express Post fee will be refunded.
- Regional areas, Darwin & Perth may take an extra day longer. Please refer to the Australia Post 'Express Post' page at
https://auspost.com.au/sending/send-within-australia/express-post-parcels for more information.
International Shipping (outside of Australia)
New Zealand - All New Zealand deliveries are offered at a flat rate fee of A$15.00 via Australia Post or an alternative shipping partner.
All other international deliveries (excluding NZ) are offered at a flat rate fee of A$20.00 via Australia Post or an alternative shipping partner. Standard international shipping times are as per the following estimated time frames:
New Zealand - 4 to 6 business days
North America, Western Europe, Asia and the Pacific - 7 to 14 business days
Rest of the world - 10 to 16 business days
We cannot be responsible for unforeseen issues such as delays in international customs due to receiving country regulations.
- Items requiring larger oversized or extremely heavier boxes will not be able to be sent internationally. In this case, you will be contacted by us and your total order will be cancelled & fully refunded.
We endeavour to dispatch all orders within 24 hours or on the first available business day.
If your delivery does not arrive within these time periods, please contact us for assistance at email@example.com for assistance and we will work through this with our shipping partners.
If you have any suggestions or feedback on our shipping process - we want to hear it! Please let us know at firstname.lastname@example.org